Terms of service

Welcome to Luna's Dreamy Gifts. By using our website and placing an order, you agree to the following terms and conditions.

Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including pricing errors or product availability.

Personalisation

Customers are responsible for ensuring that all personalisation details, including names, dates, messages, and photos, are accurate when submitted. We cannot be held responsible for errors provided by the customer.

Pricing & Payment

All prices are displayed in GBP (£) and are subject to change without notice. Payment must be received in full before an order is processed and produced.

Production & Delivery

Most personalised orders are made and dispatched within 3–5 working days. Delivery times are estimates and may vary due to courier delays, seasonal demand, or circumstances beyond our control.

Returns & Refunds

As our products are personalised and made to order, we do not accept returns or offer refunds unless an item arrives damaged, faulty, or incorrect. Please refer to our Returns & Refunds Policy for full details.

Product Images

We make every effort to display products accurately. However, colours and appearance may vary slightly depending on screen settings and the personalised nature of each item.

Intellectual Property

All content on this website, including images, logos, text, and designs, remains the property of Luna's Dreamy Gifts and may not be copied, reproduced, or used without permission.

Limitation of Liability

Luna's Dreamy Gifts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📧 lunasdreamygifts26@gmail.com

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page.

💖 Last Updated: June 2026